This Refund Policy explains refunds, cancellations, and chargeback handling for EcomCloser subscriptions and license purchases.
Because EcomCloser is a digital software product and license keys can be delivered instantly, refunds are limited. Where mandatory consumer law grants additional rights, those rights remain unaffected.
1. General rule (digital goods)
Once a license key has been issued or service access has been enabled, the purchase is considered delivered. As a general rule, we do not provide refunds for delivered digital goods.
2. Exceptions where we may refund
We may issue a refund in these limited cases:
- Duplicate charge: you were charged twice for the same plan period.
- Unauthorized payment: if clearly confirmed by Stripe/bank investigation.
- Technical impossibility: the plugin cannot be activated due to our fault and we fail to provide a fix within a reasonable time after support verification.
3. What is NOT refundable
- Change of mind after license delivery.
- Incompatibility caused by your theme/plugins/server restrictions or misconfiguration outside our control.
- Business outcomes (conversion rate, revenue) not meeting expectations.
- Usage-based consumption (credits used) and service already utilized.
- Partial period refunds for subscriptions (unless required by mandatory law).
4. Subscription cancellation
You can cancel your subscription anytime. Cancellation stops future renewals. Access may remain active until the end of the current paid period.
To cancel, use your customer portal (if provided) or email us at info@ecomcloser.com with your billing email and order reference.
5. Refund request procedure
If you believe you qualify for a refund, contact us and provide: billing email, order ID (or Stripe receipt), and a brief description of the issue. For technical cases, we may ask for logs or screenshots to verify.
6. Chargebacks
If you file a chargeback without contacting support first, we may suspend your license and account to prevent fraud. If a chargeback is resolved in your favor, access may remain suspended until the dispute is settled.
We strongly recommend contacting support before initiating a chargeback. Most issues can be resolved quickly.
7. Mandatory consumer rights
This Policy does not limit any rights that cannot be waived under applicable mandatory law (including consumer protection rules). Where a mandatory right applies, it prevails over this Policy.
Contact: info@ecomcloser.com • Tip: add #lt for Lithuanian.