Installation Guide
Install EcomCloser in minutes and start selling with Product AI on every WooCommerce product page.
We are: EcomCloser — WordPress & WooCommerce plugin developer.
Support: info@ecomcloser.com
This page explains how to install the EcomCloser plugin, activate your license, and verify it’s working. If anything doesn’t match your setup, email us at info@ecomcloser.com and include screenshots + your site URL.
Before you start (requirements)
WordPress + WooCommerce
- WordPress site with admin access.
- WooCommerce installed and activated.
- HTTPS enabled (recommended).
- Outbound requests allowed (site can reach EcomCloser CORE).
Checkout / license delivery
- Use an account at checkout (recommended).
- Make sure transactional emails work (WP mail or SMTP).
- Your license key is sent to the billing email after successful payment.
- Keep your email address correct: info@ecomcloser.com.
Important: If you allow guest checkout for plan purchases, the license cannot always attach to a user automatically. Best practice: require login / account creation for plan checkout.
Install in 5 steps
Download the plugin ZIP
Download the ZIP file to your computer (do not unzip it).
File example: ap-product-ai-sales.zip
Upload to WordPress
In WordPress Admin go to Plugins → Add New → Upload Plugin, select the ZIP and click Install Now.
Then click Activate.
Open EcomCloser settings
Go to WordPress → EcomCloser (or WooCommerce → Settings → EcomCloser depending on your build). You will see the plugin configuration and license screen.
Add your license key
Paste your license key and click Activate. Your key is emailed after payment to the billing email address.
If you bought a plan: license key arrives by email automatically. If you don’t see it, check Spam/Promotions, then email info@ecomcloser.com from the same email used at checkout.
Verify it works on a product page
Open any WooCommerce product page and look for the Product AI chat CTA/button/widget. Start a conversation and verify it answers with real product data (variants, stock, shipping).
Test on our demo product: ecomcloser.com demo
Common issues (fast fixes)
I don’t see the chat button on product pages
- Make sure the plugin is activated.
- Check plugin settings: CTA placement / widget enabled.
- Clear cache (WordPress cache, server cache, CDN).
- Temporarily disable other plugins that modify product templates to test conflicts.
License activation fails
- Double-check you copied the full license key.
- Ensure your site can reach the internet (firewall / hosting rules).
- If your hosting blocks outbound requests, allow requests to EcomCloser CORE.
- If you changed domains, you may need to re-activate on the new domain.
For faster support, email us: include your domain, WP version, Woo version, and a screenshot of the error.
Email with license didn’t arrive
- Check Spam / Promotions tabs.
- Confirm the billing email used at checkout.
- If your site uses SMTP, confirm outgoing email is configured correctly.
- Email info@ecomcloser.com from the same billing email and include your order details.
Advanced setup (optional)
Recommended: SMTP
For reliable license delivery emails, use an SMTP plugin (e.g., WP Mail SMTP). This reduces spam issues and improves deliverability.
Caching & performance
If you use caching plugins or CDNs, exclude dynamic endpoints used by the chat widget and license checks. After changing settings, purge cache.
Support data we may ask for
When troubleshooting, we may ask for your WooCommerce System Status report and the browser console/network error screenshot.
Need help?
Email info@ecomcloser.com. Please include:
- Your website URL
- What you expected vs what happened
- Screenshots (settings + product page)
- WooCommerce Status report (if relevant)
Tip: add #lt to switch language • Support: info@ecomcloser.com